Delivery Information

Click and Collect

Collection is available for all online orders from our Sydney CBD showroom during business hours, click here to view . Once you have placed an order online, a member of our customer service team will notify you once your order is ready for collection. Collection must be made within two weeks of your order becoming available otherwise additional storage charges may occur. Please bring with you a copy of photo identification.

Australia-wide Delivery

KJC offers an Australia-wide delivery service (door to door) for all your precious metal orders, and it includes "free complimentary insurance cover" for full replacement value.

Our parcels are discretely packaged when shipped to you. Your order will be shipped by either Australia Post or one of Australia's best-known courier services (at the discretion of KJC). Your orders are tracked from the time they leave until you receive them, and in addition, our friendly professional KJC fulfillment team will monitor the whole process for you, giving you added peace of mind.

The KJC Australia-wide delivery charges are outlined below. Please note, 1 kilogram (kg) equates to 32.151oz or 1000 grams, whilst 1 ounce (oz) equates to 31.103 grams. Therefore, for example, a 100-gram gold bar contains 3.215oz of gold, whilst a 10oz silver bar contains 0.311kg of silver, and a silver monster box (500oz) contains 15.55kg of silver. For combined metal orders, the ounces (oz) of gold and kilograms (kg) of silver are added together, giving you the advantage of the very best price breaks for delivery.

KJC Silver Australia-wide courier delivery charges (including "free complimentary insurance cover")

Silver orders will incur a shipping charge from $4.18 per kg. Deliveries to WA, NT, TAS, and remote QLD and SA will be subject to higher rates due to the extra distances travelled.

A flat $40 minimum shipping charge applies per order. Orders have a maximum shipping value of AUD$40,000 and a maximum weight of 500oz. Therefore, for example, an order of $150,000 in value will be split into 4 separate shipping consignment notes and charged accordingly. Likewise, for example, an order of 2500oz of silver will be split into 5 separate shipping consignment notes and charged accordingly.

* Please note that we do not offer delivery to parcel lockers.
* Please note, that the exact shipping charge of your order will be shown in your cart for you to check before finalising your order.

KJC Gold Australia-wide courier delivery charges (including "free complimentary insurance cover")

Gold, Platinum, Palladium and Rhodium orders will incur a shipping charge of $1.95 per oz. A flat $40 minimum shipping charge applies per order. Orders have a maximum shipping value of AUD$40,000. Therefore, for example, an order of $150,000 will be split into 3 separate shipping consignment notes and charged accordingly.

Any single item that has a value over AUD$40,000 will need to be shipped by special security delivery (Brinks, Prosegur etc.) and can only be delivered to a registered business address. Delivery charges on these orders will be quoted on a case-by-case basis, and the above rates will not apply.

* Please note that we do not offer delivery to parcel lockers.
* Please note, the exact shipping charge of your order will be shown in your cart for you to check before finalising your order (except if the individual item is over AUD$40,000 as above)

KJC Combined Gold & Silver Australia-wide courier delivery charges (including "free complimentary insurance cover")

Orders of combined metal will incur the same rates as above, with Silver being charged from $4.18 per kg and Gold (or Platinum, Palladium and Rhodium) being charged from $1.95 per oz.

A flat $40 minimum shipping charge applies per order. Orders have a maximum shipping value of AUD$40,000 and a maximum weight of 500oz. Therefore, an order of say $150,000 will be split into 4 separate shipping consignment notes and charged accordingly. Likewise, for example, an order of 2500oz of silver will be split into 5 separate shipping consignment notes and charged accordingly.

Any single item with a value over AUD$40,000 will need to go by special security delivery (Brinks, Prosegur etc.) and can only be delivered to a registered business address. Delivery charges on these orders will be quoted on a case-by-case basis, and the above rates will not apply.

Australia-wide Courier Delivery (Numismatics/Collectables)

KJC offer a flat rate of just $22 for fully insured Australia–wide delivery on all numismatic/collectables up to a total order value of $5,000. This will either be shipped by registered post or door-to-door courier, which is at the discretion of KJC.

*Please note, if a numismatic/collectable order is combined with a precious metal order or the total value of the numismatic/collectables order is over $5,000, then the rates will convert to those above listed for Australia-wide Courier Delivery-precious metals.

*Please note, the exact shipping charge of your order will be shown in your cart for you to check before finalising your order (except if the individual item is over AUD$40,000 as above)

Extra Delivery Information - Please Note:

You will be emailed the tracking details (numbers), so you can track your order. Our fulfilment team track your order until we are notified our shipping partners deliver it. An email confirming this will be sent to your nominated email address, and this will deem the parcel delivered. It is your responsibility to notify KJC customer service of any issues within 24 hours of us sending the delivery confirmation email with any discrepancies.

Please note, a second shipping fee can be incurred if:

You would like to change your delivery address after your item has been shipped (insurance voided in this case).
Your item was not delivered due to giving us an incorrect address (insurance voided in this case).
You do not respond to the courier calling card within 2 working days, which is left if nobody is present at your delivery address.

Insurance - Please Note:

Our complimentary insurance cover will cease after the first delivery attempt if clients do not organise to collect the item from the designated courier depot within 2 business days of notification by the courier company or KJC customer service. You must track your parcel upon receipt of a shipping notification from KJC to ensure someone is home to sign for your order.

In addition, errors in the delivery address provided by the client are the client's responsibility. Therefore, the items will not be covered under the KJC insurance policy.

Overseas Delivery by UPS, FedEx or DHL

This service is available to overseas clients only and is the only method of delivery offered by KJC on precious metals orders placed online with international delivery addresses. UPS, FedEx or DHL deliveries from KJC include "free complimentary insurance cover" for full replacement value.

IMPORTANT INFORMATION

Clients will be liable for all tax, duty and import fees, as well as organising their own customs broker if required. These fees and charges are not payable to KJC, however, if not paid your parcel will be returned to KJC and you will be liable for all extra incurred fees and charges, including a restocking fee.

Prices quoted by KJC are for delivery to major cities and metropolitan areas that UPS, FedEx or DHL service. If your delivery address is outside the UPS, FedEx or DHL delivery network you may incur extra fees or must collect your parcel from a nominated location advised by UPS, FedEx or DHL (this can in some cases be hours away from the delivery address). Please check with KJC before placing an order if you are unsure if UPS, FedEx or DHL can deliver to your door.

If you are unsure of your specific requirements regarding shipping into your country, please contact your local customs office, UPS, FedEx DHL, or KJC before placing an order for more information.